FAQs
How long will it usually take for me to receive my order?
Generally, free shipping for non-customized products will deliver within 21 days. If you need faster delivery, please contact us to select an expedited shipping option.
What is your warranty policy?
As mouse pads are consumables, we cannot offer replacements or returns for normal wear and tear. Therefore, please inspect the product carefully upon receipt. If any issues arise due to manufacturing or shipping, we will provide a solution within 24 hours after you contacting us.
Can the mouse pad be customized?
Yes, our mouse pads support customization, including patterns and sizes. You can contact our customer service for more details.
How do I choose between a speed mouse pad and a control mouse pad?
A speed pad has a smoother surface, ideal for users needing quick movements, while a control pad has a textured surface, better for precise operations.
Do the mouse pads come with stitched edges?
Yes, they do.
Is the bottom of the mouse pad non-slip?
Yes, the bottom of the mouse pad is made with non-slip rubber material to prevent it from moving during use.
Can the mouse pad be rolled up?
Yes, it can. However, please avoid folding it directly as the material may crease easily, which can affect its performance.
Can the surface material of the mouse pad be replaced?
Currently, the surface material of the mouse pad cannot be replaced. If you need a different surface type, please choose a mouse pad that suits your needs.
What should I do if the mouse pad has an odor?
If the mouse pad has a slight odor, please place it in a well-ventilated area for a few days and the odor will naturally dissipate.
How does the choice of base affect the user experience?
Generally speaking, a harder base allows for smoother mouse movement. However, the exact user experience can only be fully understood after trying it yourself.
Is a smoother mouse pad always better?
The speed of movement is divided into starting/stop speed and full-slide speed. These are just characteristics of the mouse pad and don’t necessarily indicate better performance. The best mouse pad is the one that suits your needs.
Which mouse pad is the best?
This is a very simple question, but it might also be the one you're most eager to know the answer to. However, it's difficult to answer as it really depends on you. A thousand people have a thousand different preferences. What Matrova can guarantee is that all our mouse pads excel in various features, and we hope you choose based on your personal preferences for daily use.
